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Acute Concierge

An Acute Concierge Care subscription provides around-the-clock access to board-certified emergency medicine physicians for telemedical acute/emergency care for clients, their families, and your organization for both physical and mental health issues. ThirdRockMD’s relationships with a global network of providers means we can provide timely assistance in triage, diagnosis and treatment decisions, and develop a plan for continuity of care wherever a client or team is traveling. 

Mental health support includes emergency crisis management, de-escalation and critical incident stress debriefing as well as in-the-moment and scheduled access to trained emergency mental health professionals for any members of the organization covered by the subscription.

As specialty emergency medicine providers, we complement and liaise with other concierge-based practices, serving as trusted resources and advocates for our clients in emergency situations. The goal is to support them in the delivery of comprehensive, white-glove, evidence-based care to their patients.

Acute Concierge Care includes:

  • Emergency and Urgent Care

    Emergency medical care, injury-related consultation, and assistance with non-emergency medical issues when travling away from primary care coverage.

  • Prescriptions and Travel Documentation

    Refills of prescriptions as permissible by law and documents required for personnel to travel with medications, medical consumables, supplies, and equipment.

  • Continuity of Care & Medical Evac Coordination

    Coordination of medical evacuation with existing or contracted resources. Facilitation of connection with emergency services or specialty care providers.

  • Lab and Testing Access

    Access to diagnostic, laboratory, imaging, and testing services.

Organizations with a Acute Concierge Care subscription can also access ThirdRockMD non-subscription services at a discounted rate.

 

Medical Training

Standard and customized medical training for all team personnel from basic first aid through EMT refreshers and speciality courses like hyperbaric and marine medicine. Mental health resiliency is addressed through triaging in psychological first aid, de-escalation, and crisis management.

 

Field Provider Support

Dedicated in-person medical provider to support travel or onsite needs at a home, workplace, or alternate setting. ThirdRockMD providers include highly vetted board-certified emergency medicine physicians, military-trained paramedics, and EMTs.

Risk Assessments and Mitigation

Organization site risk assessments and risk mitigation planning for all client properties, covering medical emergencies, wildfire or structure fires, and workplace safety. ThirdRockMD also conducts medical assessments for travel destinations in advance of planned trips

 

Human Optimization and Peak Performance

Team and personal coaching to support the development of optimal lifestyle behaviors that can level-up each individual’s potential. Suitable for athletes, executives, and anyone seeking to improve productivity, performance, and growth.

  • “We have entrusted ThirdRockMD to fulfill a critical role in-safeguarding the overall health and well-being of our organization. The team works seamlessly and expertly with other specialty concierge medical services and providers that care for our families and team members.”

    — COO and Director of Global Security
    Bay Area Family Office

  • “When an elderly family member suffered a fall, a ThirdRockMD physician was immediately available by televideo to provide emergency medical consultation, including guidance on care to be done in the moment, what studies were needed and where they could be performed; It felt like we had an ER doctor there with us every step along the way. ThirdRockMD is the quality partner we have come to rely on.”

    — Kevin, EMT and security teams lead for family office

  • “ThirdRockMD keeps raising the bar and exceeding our expectations with the delivery of their medical services – personal, consummately professional, and with the utmost discretion. We simply can’t imagine another company being able to meet our needs as consistently and adeptly as ThirdRockMD.”

    — CEO of a prominent Family office

  • “In an ever-changing world with new health and medical challenges, ThirdRockMD has been a trusted partner to oversee and support the medical program for our organization since 2019. ThirdRockMD continues to provide invaluable services including medical direction, training, acute concierge, and organizational health risk mitigation services such as on-site and field COVID-19 testing, vaccination clinics, and global health risk assessments. The ThirdRockMD team consistently surpasses expectations by going above and beyond with their service and availability, maintaining an unmatched level of professionalism and expertise. We are a proud client of ThirdRockMD and will continue to have trust and confidence in their services to keep our most valuable assets–our people–safe and healthy.”

    — Mike, Head of Global Security, San Francisco Bay Area

  • “The thirdrockMD team is there when we need them for any medical questions, with almost instantaneous responses and up to date information for all of our medical needs. I am not sure how we would have negotiated travel during Covid without their guidance.”

    — Director of Aviation
    Anonymous Family Office Aviation Department

  • “Global Support and Development (GSD) is an acute disaster response and capacity building NGO that seeks to support at-risk communities by working with them ahead of, and in times of crisis. We pride ourselves on being a highly professional, agile and responsible team and strive to be aligned to the needs of those we serve. In that regard, ThirdRockMD and Scott Forman, MD in particular, has been a perfect and highly valued partner as it has consistently demonstrated those same values and levels of professionalism.

    From the inception of GSD in 2015 through building an organization of ever-increasing complexity, scope, and professionalism, Scott and the team at TRMD have been both thought partners and providers of vital services. These services include medical direction; support for training our clinicians; protocol, software and innovation developments; as well as impressive and competent staff solutions for disaster and capacity building missions.

    We have and continue to enjoy the relationship with TRMD as a trusted partner for GSD allowing us to deliver for our teammates and the communities we serve.”

    — Dr Michael Court, OStJ, CEO and CMO, GSD